Terms and Conditions
Delivery charges to mainland UK are included in the selling price shown. We do not currently deliver outside mainland UK.
Once an order is received it is passed to the individual maker for them to pack and despatch to you. We aim to pass all orders on within 48hrs. The maker will pack and despatch your item within 5 working days.
Orders are despatched by the individual maker using their chosen carrier. Delivery times will vary depending upon the carrier and service chosen by the maker. Makers are instructed to use a tracked and signed for service.
As long as the correct email address has been entered into the system for your order you will receive tracking information for your parcel once it is despatched.
All delivery timescales are subject to availability.
Working day refers to Monday to Friday and excludes Saturday, Sunday and Bank Holidays
Missing Parcels or Products
If you have any lost or missing products from your order then please email us (firstname.lastname@example.org). Please note that if you have ordered items from more than one maker they will arrive separately. Lost parcels must be reported within 30 days of the despatch date we will not be liable for any loss should you fail to do this.
Cancellations and Refunds and Returns
If your parcel is damaged on arrival you should reject it and state your reason with the courier. In the unlikely event that you find your items arrive in an unsatisfactory condition please contact us via email (email@example.com) stating your order number, within 14 days of receipt. We will advise you of the return address for the particular maker of your item. For damaged items - if we request the item to be returned we will cover the return postage. A refund will be given within 14 days of the return of your items.
If you have changed your mind
Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. If your order consists of multiple items, the 14 day period runs from when you get the last of the batch. This 14 day period is the time you have to decide whether to cancel. You then have a further 14 days to actually send the goods back. This excludes personalised and custom made items. We will require an email (firstname.lastname@example.org) stating your order number and the reason for the cancellation. You must then return unwanted products to us, securely packaged, at your own expense. A refund will be given upon their safe return. If goods are damaged on return, your refund will be reduced. Your statutory rights will remain unaffected.
How to get in contact
Please email us in the first instance via email@example.com. If you need to contact us via post the address to use is SCS Secretary, 35 Tuddenham Road, Ipswich, IP4 2SN. Do not use this address for return of items, you will be informed of the correct address for returns, which will be the address of the maker of your item.